Case Study Walkthrough
Real-world scenario: a room full of mixed archetypes, a derailment, a recovery.
Full script
I want to walk you through a moment from a recent session.
Mixed room — about 40 people. Senior leaders, frontline managers, two executives in the back row with crossed arms.
About twenty minutes in, I asked a question I thought would land easily. It didn't. The room went still — not the engaged still, the checked-out still.
[B-Roll: A facilitation room — a moment of genuine engagement, people leaning in]
[Back to Darcy]
So I stopped. I named what I was seeing — out loud, with no judgment. I asked a different question, calibrated to the Elephants in the room because that's where the energy had retreated.
After that moment, I didn't have to work to keep the room. They did it for me.
Your job is to create that moment. And everything in this module is going to prepare you to do exactly that.